Delivery Policy:

1. Shipping Timeframes:

   • We strive to process and dispatch orders within 1-2 business days of receiving them, excluding weekends and public holidays.
   • Delivery times may vary based on the shipping method selected and the destination.
     
     

2. Shipping Methods:

   • We offer standard and expedited shipping options.
   • Standard shipping typically takes 3-7 business days for domestic orders, and 7-14 business days for international orders.
   • Expedited shipping options are available for faster delivery, with delivery times varying based on the chosen service.
     
     

3. Shipping Costs:

   • Shipping costs are calculated based on the weight of the order, shipping method selected, and the delivery destination.
   • Customers can view the shipping costs during the checkout process before finalizing their order.
     
     

4. Delivery Tracking:

   • Once the order is dispatched, customers receive a confirmation email containing tracking information.
   • Customers can use this tracking information to monitor the status and location of their delivery.
     
     

5. Delivery Address:

   • Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, address, and contact details.
   • We are not liable for any delays or undelivered orders caused by inaccurate or incomplete delivery information provided by the customer.
     
     

6. Delivery Confirmation:

   • Upon delivery, customers are required to inspect the package for any damage or discrepancies.
   • Customers should report any issues with the delivery within 48 hours of receiving the order.
     
     

7. Delivery Restrictions:

   • We currently ship to select countries and regions. Customers can check the availability of shipping to their location during the checkout process.
   • Certain products may be restricted for international shipping due to customs regulations or other legal restrictions.

Return Policy:

1. Eligibility for Returns:

   • We accept returns for coffee and green tea products within 30 days of the original purchase date.
   • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
   • Perishable items, such as coffee and tea, cannot be returned if they have been opened or used, unless they are defective or damaged upon arrival.
     
     

2. Return Process:

   • To initiate a return, customers must contact our customer service team with their order details and reason for the return.
   • Once the return request is approved, customers will receive instructions on how to return the product.
   • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
     
     

3. Refund or Exchange:

   • Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
   • If the return is approved, customers may choose to receive a refund for the returned items or exchange them for another product of equal value.
   • Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned items.
     
     

4. Damaged or Defective Products:

   • In the rare event that a product arrives damaged or defective, customers must contact us immediately upon receipt of the order.
   • Customers may be required to provide photographic evidence of the damage or defect for our records.
   • We will arrange for a replacement or refund for the damaged or defective items, including covering the return shipping costs.
     
     

5. Non-Returnable Items:

   • Certain items may not be eligible for return due to hygiene reasons or legal restrictions.
   • These include opened or used coffee and tea products, as well as any items that have been customized or personalized.
     
     

6. Return Shipping Address:

   • The return shipping address will be provided to customers upon approval of the return request.
   • Customers must ensure that the returned items are securely packaged to prevent any damage during transit.
     
     

7. Cancellation Policy:

   • Customers can cancel their order within 24 hours of placing it for a full refund.
   • After 24 hours, cancellations may not be possible if the order has already been processed and shipped.
   • Customers should contact our customer service team as soon as possible to request a cancellation.

Please note that this Delivery and Return Policy is subject to change at our discretion. Customers are encouraged to review the policy regularly for any updates or amendments.